On this page we present the most important FAQs and Howto articles that can be found on our knowledge portal, the "Snom Service Hub". We also explain how to find a suitable contact person for your individual problem.
Snom has the right competent partner for you, specialised not only in Snom devices, but also in the telephone system you use, and usually very close to you. Simply use our "Find a retailer" function.
Many questions can be answered through our extensive knowledge collection in the Snom Service Hub.
In addition to FAQ and Howto, there are several other formats for how we provide answers to whatever topic is on your mind.
Just click here on the right on the topic on which you are interested.
Before you can configure a Snom phone, you should check whether the PBX you want to use supports it. You should also find out to what extent the phone will work, specifically with your chosen PBX. There are a number of PBX providers that explain how to set up a Snom phone for the first time and Snom has also prepared this for some PBX providers.
The Snom desk telephones are extremely versatile in terms of functionality. Not least because of this, it makes sense to look for a partner who knows both the Snom devices and your telephone system (PBX). Nevertheless, we offer a wide range of information in the Snom Service Hub, which is intended to pick up our customers at all levels.
For setting up cordless telephone solutions based on DECT radio technology, Snom offers two approaches with the Snom M-series and the Snom MSC-series. Since there are also some things to consider for the commissioning, especially if you intend to set up a so-called "multi-cell" (interconnection of several bases to form a radio network), we have prepared some articles that may be helpful to you.
The most important thing with new or rather complex devices - is a good manual. Snom provides very detailed instructions for each product, at least in German and English. The datasheets are mostly available in 6 languages. In the following list you will find the links to the corresponding sections in the Snom Service Hub.
+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)
+49 30 39833 0
Please choose the regional Snom website you would like to visit.
For the United States, Canada, Central and South America:
For the Rest of the World: