Hardware defect

Please draw an RMA number

No one is perfect, even with our devices there can be now and then a lemon. However, this is extremely rare*, which is why we also offer a 3-year warranty** for the majority of our product portfolio. If your Snom device should prove to be defective within the warranty period, you are entitled to repair or replacement (RMA - Return Material Authorization).

*For many years, our RMA rate has been below 0.3% annually.
** Please refer to our overview which devices have 2 or 3 years warranty.


Please note these instructions on the RMA process:

  • If you purchased your Snom product directly from us, please report the defect to our helpdesk.
  • In all other cases, please contact your Snom dealer for RMA processing.

The RMA process in brief (for distributors):

  • Create an RMA request online on our helpdesk: helpdesk.snom.com 
  • Snom will check your request and provide you with the RMA number.
  • Write the RMA number legibly on the outside of the package and return it to us to the address indicated in the RMA process.


Some notes for submissions:

  • Please note that we cannot accept returns without a valid RMA number.
  • Please never write the RMA number on the original packaging of the phone.
  • Please use an outer packaging in which you place the original packaging.


You can create an RMA process here:

Contact person

Headquarter Berlin

+49 30 - 39833-0
Office hours: Mo-Fr 9:00-17:00 (CET)


Inhouse Sales
Inhouse Sales

language Sales DACH

phone +49 30 39833 0

mail_outline website@snom.com


Snom Technology GmbH
Aroser Allee 66
13407 Berlin

Phone: +49 30 39833-0
Fax: +49 30 39833-111



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